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Tommy Russo's avatar

Thanks for sharing this insightful story, Ken. Not to simplify it in anyway but it speaks, to me, of going back to basics and then adding some steroids to muster up to match the times we all lived through and still are. Good reminders and lessons for us all.

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Ken Cook's avatar

As always Tommy, great insight. Basics between people are the foundation for all of it. Just show we care, and build on it from there.

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Thomas Foote's avatar

This is wonderful and so true of my bank, The Bank of America who closed my branch during COVID and made it next to impossible to access my safe deposit box.

BOA execs should read this. Talk to a human being, BOA made it next to impossible!

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Ken Cook's avatar

We had the same experience with BOA. They shut down our local branch during COVID. Reaching a person with them is difficult. Commerce Bank reminds of the way banks handled client relationships when we were young. This seems to be an example of where technology has run too far, and caused negative repurcussions with customers.

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